Questions, answered.

Every piece is made to order in our atelier after your order is confirmed.

Standard production: 5–7 working days from the day after order confirmation. Embroidery or custom measurements may require an additional 15 working days; the atelier confirms the timeline for your request before production. Delivery is additional to production.

Please review the Shipping Policy for extended production timelines and contact the atelier before ordering if you have a specific date in mind.

Delivery begins after production and quality review are complete. Production time and delivery time are separate.

Please contact the atelier before ordering to confirm whether your requested date can be accommodated.

Match your body measurements to the approved MNDesign Size Guide. Choose the corresponding size without adding or subtracting from your measurements, or sizing up or down to allow for the cut.

The body measurement guide covers XS–XXXL. Available sizes and options are shown on each product page. For free-size pieces and accessories, follow the product-specific guidance.

Custom sizing and adjustments are available at no additional charge, including length, width and size adjustments. Contact the atelier to discuss your request before production begins. Embroidery or custom measurements may require an additional 15 working days; the atelier confirms the timeline for your request before production.

Yes. Mohamed Nour Designs offers a private custom design service for clients seeking a special piece created around their occasion, measurements, style direction, and personal story.

You can submit a request through the Custom Design page or request a private consultation through Request an Appointment.

A consultation may include silhouette direction, occasion, measurements, fabric options, colors, styling, production timeline, and design details.

No. Pricing depends on the complexity of the design, fabric selection, finishing details, production time, and any special requirements.

Custom-made pieces, altered measurements, and personalized designs may not be eligible for exchange or refund due to their individual production process.

Fabric selection depends on the design and collection. Common fabrics may include chiffon, satin, crepe, organza, Rosaline, linen-touch blends, and other refined materials chosen according to the silhouette and intended movement.

Many printed pieces are created using specialized printing techniques where the print becomes part of the garment’s visual structure. Print placement is carefully considered according to the design.

Care instructions may vary depending on the fabric. In general, delicate garments should be handled gently, stored properly, and cleaned according to the care label or Care Guide.

Steaming is usually preferred for delicate fabrics. Ironing should be done with caution, on low heat, and preferably through a protective cloth. Always follow the garment’s care instructions.

Some printed pieces may require gentle care or dry cleaning depending on the fabric. Please refer to the Care Guide or product-specific care instructions.

Yes, Mohamed Nour Designs ships orders across Egypt.

Yes, international shipping may be available to selected destinations. Delivery timelines and shipping fees may vary depending on location and courier service.

Delivery begins after production and quality review are complete. Delivery time depends on your location, courier availability and customs procedures; it is additional to the production time.

Where available, tracking details will be shared once your order has been dispatched.

International orders may be subject to customs duties, taxes, or import fees according to the destination country. These charges are usually the responsibility of the client unless stated otherwise.

Available payment methods may include online card payments, local payment options, and other methods shown at checkout.

Payments are processed through secure payment channels available on the website. Mohamed Nour Designs does not store full payment card details.

Cash on delivery is not available. Orders are prepaid using the payment methods offered at checkout, including InstaPay.

Eligible pieces may be exchanged according to our Refunds & Exchange policy, provided the item is unused, undamaged, and returned in its original condition and packaging within the stated period.

Made-to-order pieces may have special conditions because they are prepared specifically after order confirmation. Please review the Refunds & Exchange policy before purchasing.

Custom-made pieces, altered measurements, personalized designs, damaged items, used garments, or pieces without original packaging may not be eligible for exchange.

Please contact us immediately with your order details and clear photos of the issue. Each case will be reviewed carefully by our team.

Cancellation may not be possible once production has started, especially for made-to-order, custom, or personalized pieces. Please contact us as soon as possible if you need support.

Request an Appointment allows clients to request a private consultation with designer Mohamed Nour to discuss a special design, custom piece, styling direction, or occasion look.

This service is suitable for clients seeking a custom design, couture piece, special occasion outfit, personalized styling direction, or more detailed design guidance.

Consultation format may vary depending on availability, location, and the nature of the request. The atelier will confirm the appointment after reviewing your request.

It is helpful to prepare your occasion date, preferred silhouettes, color direction, measurements if available, and any references that express the feeling you want for the piece.

Some collections are permanent or recurring, while others are seasonal edits. Seasonal pages such as Summer 26 or Ramadan Collection may be removed or updated after the season ends.

A collection may be based on a design story, such as Hwadeet or HORRA. A category may be based on function or product type, such as Dresses, Tops, Resort Wear, or Best Sellers.

Best Sellers is a curated selection of the most requested and most loved Mohamed Nour Designs pieces, chosen by client demand and lasting appeal.

Resort Wear is a refined seasonal wardrobe category for swimwear, beachwear, kaftans, cover-ups, scarves, summer dresses, and lightweight pieces designed for warm destinations.

Ramadan Collection is a seasonal edit of pieces selected for Ramadan gatherings, family evenings, refined festive moments, and modest elegance.

For sizing, product details and order support, contact us on WhatsApp or email mndesigns.egypt@gmail.com.

The atelier is available daily from 10:00 am to 11:00 pm, Cairo time. We respond within 12 hours.

After-sales service is offered at no additional charge. Contact the atelier with your order details for guidance on your piece.